Terms & Conditions

Payment Terms and Return Policy:


You must contact us before returning any products within 1 week of receipt of your order. No return will be authorized after 1 week. There is a 20% restocking fee on all returns.

Equipment must be returned in the original box with the manufacturer seal unbroken. The original shipping charges will not be refunded and return shipping charges must be prepaid by the purchaser. Once the equipment has been used it cannot be returned as it cannot be resold. If the equipment is defective or needs repairs during the warranty period please review your warranty and contact the manufacturer to make arrangements for repair or replacement.

All warranties are between the equipment manufacturer and you, the purchaser. We make no express or implied warranties. The manufacturer is responsible for repairing or correcting any defects during the warranty period. Please review your warranty immediately upon receipt of your equipment.

Syrups, concentrates or other products for consumption cannot be returned due to FDA guidelines. If you are not familiar with our syrups and concentrates please order one container before ordering larger quantities. Returns should be shipped to only after contacting Koldkiss and receiving a Return of Goods Authorization number:


Koldkiss, LLC

1149 Watson Street

Baltimore, MD 21202


Enclose a copy of the original invoice so that we can review a credit for the refund. We suggest shipping your items via UPS so that you can track your return. We cannot be responsible for lost or damaged return shipments. Damaged returns will be refused. Customers must pay return and original shipping costs.

Please contact us if you have any questions:
Phone: (410) 675-6675 or 800-894-2600
Email: sales@koldkiss.com




About our product

You can enjoy commercial quality shaved ice and snow cones at home with our professional shaved ice and snow cone syrups. Our flavors are used by thousands of snow cone operators all across the United States and around the world.

Syrups made by Koldkiss are thicker, more true to taste than other watered-down, cheaper varieties.Our syrups are made with the finest ingredients and no expense is spared!

We bottle all our syrups in house at our manufacturing facility in Baltimore, Maryland. Snowballs originated in Maryland over 100 years ago, Google: the History of the Snowball.

We control the entire manufacturing process. By doing this, we closely monitor all the ingredients and quality control. Our syrups are packed in attractive 3 liter PET bottles.

The syrups do not have to be refrigerated after opening. Trust the professionals at Koldkiss for all your shaved ice and snow cone syrups. We've been at it for over 40 years.
Koldkiss is one of the oldest and largest manufacturers of snow cone syrups and ice shavers on the planet.

Whether you are considering opening a snow cone stand in your neighborhood, or setting one up for special events (with or without electricity available), fund raising, building a mobile truck or trailer or adding on to your current concessions give us a call. Koldkiss has the experience and knowledge to help guide you on how to make money with snow cones.